TY  - BOOK
AU  - Schuman,Sandy,1951-
TI  - The handbook for working with difficult groups: how they are difficult, why they are difficult and what you can do about it 
SN  - 9780470190388 (cloth)
AV  - HD42 .H357 2010
U1  - 658.3/145 22
PY  - 2010///
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Conflict management
KW  - Interpersonal relations
KW  - Interpersonal conflict
KW  - Teams in the workplace
N1  - Includes bibliographical references (p. 367-400) and indexes
UR  - http://www.josseybass.com/WileyCDA/WileyTitle/productCd-0470190388,descCd-tableOfContents.html
ER  -