TY  - BOOK
AU  - Walters, Suzanne.
TI  - Customer service: how-to-do-it manual for librarians 
SN  - 155570137x
AV  - Z711 .W275  1994
PY  - 1994///
CY  - NewYork
PB  - Neal-schuman Publishers, inc.
KW  - Libraries and venders
KW  - United States
KW  - Customer service
N1  - Includes bibliographical references and index
ER  -