TY  - BOOK
AU  - Schonberger,Richard
AU  - Knod,Edward M.
TI  - Operations management: serving the customer 
SN  - 0256058342
AV  - TS155 .S3246 1988
U1  - 658.5 19
PY  - 1988///
CY  - Plano, Tex.
PB  - Business Publications
KW  - Production management
N1  - Includes bibliographical references and index
ER  -