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			Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 6th ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Irwin, c2013Online access: Contributor biographical information \| Publisher description \| Table of contents only Availability: Items available for loan: The Iddi Basajjabalaba Memorial Library (1)Call number: HD9980.5 .Z45 2013. Place hold Add to cart (remove)
			Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 5th ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill Irwin, c2009Online access: Contributor biographical information \| Publisher description \| Table of contents only Availability: Items available for loan: The Iddi Basajjabalaba Memorial Library (17)Call number: HD9980.5 .Z45 2009, ... Place hold Add to cart (remove)

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