Service management :
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 2nd ed. - Boston : McGraw-Hill, c1998. - xxvi, 613 p. : ill. ; 24 cm.
Updated ed. of: Service management for competitive advantage. 1994.
Includes bibliographical references and indexes.
0070217602 (alk. paper)
97008293
Service industries--Management.
HD9980.5 / .F549 1998
658
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 2nd ed. - Boston : McGraw-Hill, c1998. - xxvi, 613 p. : ill. ; 24 cm.
Updated ed. of: Service management for competitive advantage. 1994.
Includes bibliographical references and indexes.
0070217602 (alk. paper)
97008293
Service industries--Management.
HD9980.5 / .F549 1998
658