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21. Books
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Service wisdom : creating and maintaining the customer service edge / Ron Zemke and Chip R. Bell by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Minneapolis: Lakewood Books, 1989
Availability: Items available for loan: The Iddi Basajjabalaba Memorial Library (1)Call number: HF5415.5 .Z4654 1989.
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