Includes bibliographical references (p. 61-63).

Introduction -- What are critical incidents? -- Managing behavior during emergencies -- Group management during emergencies -- What's normal following crisis? -- Typical postcrisis behavior -- Serious signs -- Individual conferencing about crisis -- Classroom discussions -- Group and classroom interventions -- Talking with children about war, terror, and disaster -- What not to do -- Dealing with distraught parents -- Understanding administrator stress -- Your own reaction -- Self-care -- Resources.