Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

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TextPublication details: Boston : McGraw-Hill, c1998.Edition: 2nd edDescription: xxvi, 613 p. : ill. ; 24 cmISBN:

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Current library	Call number	Copy number	Status	Barcode
The Iddi Basajjabalaba Memorial Library Reserved Books Section	HD9980.5 .F549 1998 (Browse shelf(Opens below))	001	Available	IBML15017178

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Updated ed. of: Service management for competitive advantage. 1994.

Includes bibliographical references and indexes.

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